Our most important conversations, whether with employees, clients, partners, or family, are where trust is built or lost. Certified Forensic Interviewer Michael Reddington spent years teaching rapport-based interviewing techniques to investigators around the world before developing the Disciplined Listening Method for business leaders. In this two-hour interactive workshop, custom designed for EO Raleigh-Durham, you'll discover your natural listening style, learn to navigate contentious conversations, help people save face so they share more truthful information, and structure coaching conversations that create real commitment instead of compliance. You'll leave with practical tools, plus handouts, that you can put to work in your business and at home right away.